When trying to access Netflix from your home TV, you noticed that the account of your previous roommate is still logged in. To avoid any issues, you’d like to disconnect the account in question so that you can log in with your personal account. However, all your attempts to do so have not been successful as you have not found the right option.
If what I just described is accurate, and you are still wondering how to change your Netflix account, let me help you by providing all the necessary instructions. In the following paragraphs of this guide, you will find the detailed procedure for disconnecting the account currently in use on the popular video streaming service and logging in with another account. Additionally, you will also find instructions for performing this procedure from a smartphone, tablet, and computer.
What do you say? Is that exactly what you wanted to know and you can’t wait to start reading this guide? If so, let’s not waste any more precious time and get to work: carefully read all the tips I will offer in the upcoming chapters and put into practice the ones best suited to your setup. I wish you happy reading and, above all, good viewing!
Table of Contents
- How to Change Netflix Account on TV
- Change Netflix Account from App
- Change Netflix Account from Computer
How to Change Netflix Account on TV
If you want to know how to change Netflix account from the TV, what you need to do is carefully follow the instructions I will provide in the next chapters, where I will talk about how to act on both Smart TVs and other devices that allow you to watch Netflix on your TV.
How to Change Netflix Account on Smart TV
To change Netflix account on Smart TV, simply select the option to disconnect the current account and then log in with the credentials associated with the other account.
To proceed, start the Netflix app on your TV, and if no subscription is active, you just need to press the Log out button displayed on screen.
If a subscription is active, select your profile, press the left button on the remote control to open the Netflix main menu, and choose the Help option. On the new screen, position yourself on the Log out option, press the OK button on the remote control, and confirm your intention by selecting the Yes option. If you encounter issues, you may find my guide on how to log out from Netflix useful.
Once done, you will be automatically redirected to the main Netflix screen and can log in with another account by selecting the Log in option and choosing your preferred login method.
In particular, you can scan the QR code shown on your TV screen with your smartphone or tablet camera and press the notification that appears on your device. Doing this will redirect you to the official Netflix site, where you can enter the credentials for the account to connect to the TV in the Email or phone number and Password fields. Then press the Start Watching button and you’re all set.
Alternatively, you can also connect from a computer by going to this Netflix page and entering the code shown on the television screen. Then press the Enter code to continue button, enter the new account credentials in the Email or phone number and Password fields, and press the Start Watching button.
Finally, I would like to point out that you can also proceed directly from the television by selecting the option Use the remote control. Therefore, enter the new account credentials in the Email and Password fields using the virtual keyboard that appears on screen and press the Next button to log in.
For completeness of information, I’d like to point out that by selecting the options Log in and Create account now, you can also start the registration procedure if you want to create a new account. Please note, however, that after you enter your email address in the appropriate field, to complete the registration you must proceed from another device following the instructions provided in the email sent to you.
How to Change Netflix Account on Sky
If you want to know how to change Netflix account on Sky, you simply need to launch the service app and select the option to log out of the account in use.
To proceed, press the Home button (the house icon) on your remote control, and if you have Sky Glass or Sky Stream, select the Apps, input and digital terrestrial option. On Sky Q, on the other hand, choose the Apps voice.
In any case, position yourself on the Netflix icon and press the central button on the remote control to launch it. Then, call up the main menu of the app by pressing the left button on the remote control, select the options Help and Log out in the left sidebar, and press the Yes option to disconnect the account in use.
Once done, select Log in, scan the QR code displayed on your TV screen with your smartphone or tablet camera, and press the notification that appears on your device to be redirected to the official Netflix website. You can then enter the credentials associated with your new account in the Email or phone number and Password fields and press the Start Watching button.
If by changing the Netflix account on Sky you do not mean changing the account in use in the Netflix app but rather modifying the one associated with the Intrattenimento Plus offer, please note that in this case you cannot proceed independently and must necessarily contact Netflix.
Connect to the official service website, describe your issue in the Describe the problem field, and press the arrow icon. Then, choose your preferred contact method between Call us, which allows you to see the phone number to talk to a Netflix operator, and Chat with us, to start a chat and get real-time assistance.
How to Change Netflix Account on TIMVISION
If you are watching Netflix using the TIMVISION Box, the decoder provided to all customers who activate a TIMVISION offer, to change accounts you simply need to launch the service app and call up the main menu by pressing the Back button (the left arrow icon) on the remote control.
Once done, select the options Help and Log out, position yourself on the Yes voice, and press the OK button on the remote control to log out of the account in use. At this point, select the Log in option and follow the on-screen instructions to log in with another account.
If you activated one of the TIMVISION packages that include access to Netflix and you intend to change the Netflix account linked to that package, you will need to contact Netflix customer service to modify the account.
To do this, go to the official service website, describe your issue in the Describe the problem field, press the arrow icon and, in the Contact us section, select your preferred contact method between Call us, which allows you to see the phone number to talk to a Netflix operator, and Chat with us, to start a chat and get real-time assistance.
How to Change Netflix Account on Fire Stick
If your intention is to change the Netflix account on Fire Stick, you should know that, again, there is no difference in the app interface compared to the one that can be downloaded on Smart TVs.
Therefore, both for disconnecting the current account and for logging in with another account, you can follow the instructions I provided in the previous lines of this guide.
Change Netflix Account from App
If you want to proceed from smartphone or tablet and would like to know how to change the Netflix account from the app, again, it is simply a matter of logging out of the one in use and logging in with the new account.
After launching the Netflix app for Android devices (also available on alternative stores for devices without Google services) and iPhone/iPad, tap on the Log out option that is immediately shown on screen if no subscription is active.
If Netflix is active, tap on the My Netflix option located in the bottom menu, press the ☰ button in the top right corner, and select the Log out option from the menu that opens.
A box will appear on screen indicating that logging out of the Netflix account will also cause you to log out of any other connected applications. If you still wish to proceed, press the Log out button again.
Once done, you will be able to log in with another account by selecting the Log in option, entering the credentials in the Email or phone number and Password fields, and pressing the Log in button again.
What do you say? Would you like to create a new account? In that case, please note that through the Netflix app, you can only do this if you have an Android device. However, to complete the procedure and activate a subscription, you will need to proceed via browser.
In any case, my advice is to connect directly to the official Netflix website using the browser installed on your device.
Change Netflix Account from Computer
To change your Netflix account from a computer, visit the main page of the service, and if the current account is not active because you chose not to renew your subscription, click directly on the Log out button.
If the subscription is not yet expired, click on the image associated with your profile in the top right corner and select the Log out option from the menu that opens.
Now, click on the Log in button in the top right corner, enter the new account credentials in the Email or phone number and Password fields, and press the Log in button to access.
If you want to create a new account instead, enter a valid email address in the Email address field, click on the Start button, and follow the on-screen instructions to activate Netflix and log in with the newly created account.